Reliability is letting wearable tech down
Another month, another bad experience with regard to reliability of wearable tech – this time with the Fitbit Flex. When the silicon wristband was only about a month old, it started coming apart – and within another couple of weeks, was gaping open at the seams.
Flex seems to have a design flaw where the silicon of the wristband joins with a little plastic window that provides an at-a-glance view of your progress towards your daily goal – in my case, 10,000 steps per day. (Double tap the band and a series of 5 LEDs will progressively illuminate, showing progress – when all 5 are solid, you’ve nailed it for the day (Flex also vibrates in a little “jig” to mark the achievement)).
Fitbit was prompt in shipping a replacement band, free of charge – and I now have the grey band (having thought my original one was grey, not “charcoal”). Ah well. I’m doubtful that this one will last that long, so next time I’ll remember to get the color right…
Oddly, the band itself isn’t available as an accessory on Fitbit’s website. I’d like to buy a selection and ideally, one made from materials that promise to be more durable than the recycled silicone bracelets that are currently the only option.
Wearable technology: great idea, shame about the execution so far.