Polar wearabletech wristband is driving me Loop-y
One of the factors that will make or break the mass-market success of wearabletech is the user experience (UX), as Apple ably demonstrated with the iPad when revolutionizing the home computing market.
And as wearable technology gifts appear under the Christmas tree this year, my advice to the vendors is simple: Make sure your tech support is fully staffed over the holiday season.
That’s because even “simple” stuff like pairing a smart wristband with a smartphone can sometimes become a Herculean task – as I’ve discovered with the Polar Loop: It Will. Not. Sync. With. iPhone.
Waiting for sync on the Polar Loop? May as well wait forever with an iPhone 4.
This is despite rebooting everything, checking the device isn’t in flight mode, and going back to review the instructions (RTFM) one more time. It’s been one of those moments that are so frustrating, I wanted to fling the Loop across the room.
It’s only after digging a bit deeper that it becomes clear that I might as well wait for Godot – because the Polar app doesn’t work with the humble iPhone 4: although it is still possible to download and run Flow on a 4 (Polar’s bad), the phone doesn’t have low-power Bluetooth.
By the time I discovered this, I’d already emailed Polar support – others will do likewise, or call. And since handling inquiries costs the vendor money, my recommendation is to focus on usability upfront. And hurry up with that Android app, while you’re at it!