Fitbit Wrong-Footed by Android 4.3 Update

At least they're physically paired

Together at last: Flex and Galaxy S4

Leading wearable technology wristband manufacturer Fitbit has seemingly been wrong-footed by the latest software update for Samsung Galaxy smartphones, which breaks Bluetooth syncing with the Flex model.

So far, Fitbit has offered three totally different answers to a really simple question: Will the Samsung Galaxy S4 sync with a Fitbit Flex?

Until recently the flagship of Fitbit’s wearable range,  one of the Flex’s competitive advantages is the ability to sync data with “selected” iPhone and Samsung Galaxy smartphones via Bluetooth.

Just weeks after rival Jawbone reported issues with its UP app after the Apple iOS upgrade on iPhone, so Fitbit is seemingly confused about whether or not the Flex will sync with phones running the 4.3 Jelly Bean update, and offers three different answers.

So what’s the actual answer, Fitbit, and when can I resume syncing?

Answer One: No it does not work. After my upgrade to the latest and greatest (official Samsung) version of Android’s Jelly Bean operating system, the Fitbit app reported:

There are known issues with Bluetooth 4.0 sync on your Android device.

Answer Two:  Yes it works! (except it doesn’t). The Fitbit website states exactly the opposite: “Several Android devices are supported at this time. Supported Android devices have: Bluetooth 4.0 (check), Android 4.3+ (check) or select Samsung devices (check).

Answer Three: We know it doesn’t quite work but hang on a minute. Fitbit customer support tells a different version again of the story:

Please note that in order to ensure sync reliability, we are currently in the final stages of testing sync on certain devices running Android 4.3. Once we ensure that there are no major issues we will enable syncing for those devices which previously had syncing ability running Android 4.2.2 or less; we expect this to be within the very near future. We appreciate your patience as we work to ensure sync reliability.

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I’ll update this post once Fitbit has decided which answer it prefers – ideally one that gets my Flex back in sync.

UPDATE: Fitbit has now issued a patch … see this post for more information.

Do you have sync issues after the latest Samsung Galaxy S4 upgrade? Let us know by leaving a comment…

/WTW

13 Responses to Fitbit Wrong-Footed by Android 4.3 Update

  1. […] wearabletechwatch.wordpress.com […]

  2. kimberly says:

    Yes. I updated today and now my Fitbit app doesn’t sync. This it’s terrible news.

  3. tdage says:

    I’ve sent them an email and gotten the same non-answer for an answer. This is unacceptable; software upgrades occur in the real world and a device manufacturer and developer has the responsibility to be aware and ready for them for their clients. I specifically purchased the Flex for its ability to sync with my Galaxy S4 – had I known that there would be this minimal level of support, I would have purchased a different device. Very disappointed.

  4. […] Fitbit’s Bluetooth syncing fiasco continues. To recap – as Samsung rolls out version 4.3 of Android to Galaxy phones, so Galaxy S4-owning Fitbit users are finding that their phone now fails to sync. The news facts are here in this earlier post. […]

  5. […] appears that Fitbit is trying hard to resolve the Bluetooth sync issue with Fitbit Flex and Galaxy S4 phones, after fobbing off disgruntled users with doublespeak for the last […]

  6. pratish says:

    I upgraded my Note II to Android 4.3 yesterday and have lost the ability to sync my flex anymore. Currently relying in my ipad mini to do the sync but this is unacceptable….

  7. Lauren says:

    Any updates on this?

  8. Madhu Lulla says:

    I am facing the same issues, upgraded my samsung note 2 to 4.3 and now my flex doesnt sync i m very dissapointed

  9. […] documenting Fitbit’s problems (original post / update / further update) in enabling Bluetooth sync with Android smartphones have been among the […]

  10. […] Fitbit Wrong-Footed by Android 4.3 Update […]

  11. […] Fitbit’s Bluetooth syncing fiasco continues. To recap – as Samsung rolls out version 4.3 of Android to Galaxy phones, so Galaxy S4-owning Fitbit users are finding that their phone now fails to sync. The news facts are here in this earlier post. […]

  12. […] documenting Fitbit’s problems (original post / update / further update) in enabling Bluetooth sync with Android smartphones for its smart […]

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